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This is a computer translated version of the Dutch Version Knuf Knuffels Privacy Policy and is just for reference or information use. The untranslated version is to be found at > This link <. 

 

Privacy policy KnufKnuffels
http://www.knufknuffels.eu

About our privacy policy introduction:
First a short introduction: KnufKnuffels cares a lot about your privacy. We therefore only process data that we need for (improving) our services and are careful with the information that we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. In addition, all our systems, which are accessible by us, are encrypted behind a two-step verification. All our employees have an Authenticator on their personal equipment, so that mutual colleagues cannot work on other computers. If you would like more information about the various sources of information we use, you can find this below.


This privacy policy below applies to the use of the website KnufKnuffels.eu and the services of KnufKnuffels.
The effective date for the validity of these conditions is 01/10/2019, with the publication of a
new version, the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

Social media

Our website has buttons (so-called widgets) for sharing social media hosted by a third party called 'Addthis'. These buttons can collect your IP address, which pages you visit and can also set a cookie on your computer to enable the correct functionality. Your interaction with these features is controlled by the company that provides these features. For more information about this, please visit the web page of the company in question.

Other websites

Our website contains links to other websites, which may be our customers, partners, YouTube videos or other websites. Our privacy policy applies only to the Knuf Knuffels website. So when you use these links to other websites, you should also refer to their privacy policy if you want to be fully aware of their privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), which
We use security techniques and who has access to the data.

Webshop software
LightSpeed

Our webshop is developed with software from Lightspeed. Personal data that you make available to us for our services are shared with this party. Lightspeed has access to your data to offer us (technical) support, they will never use your data for any other purpose.

On the basis of the agreement that we have concluded with them, Lightspeed is obliged to provide suitable
to take security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group in order to further improve the service.

E-mail and mailing lists
MailChimp

We send our e-mail newsletters with MailChimp. MailChimp will never use your name or email address for its own purposes. At the bottom of every email automatically sent through our website you will see the 'unsubscribe' link. You will not receive our newsletter anymore. Your personal information will be stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether e-mails are opened and read. MailChimp reserves the right to use your information to further improve the service and within this framework to share information with third parties.


Strato Webmail and Lightspeed Mail

We use the services of Strato Webmail and Lightspeed Mail for our regular business e-mail traffic. These parties have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Strato Webmail and Lightspeed Mail do not have access to our inbox and we treat all our e-mail traffic confidentially.

Payment processors
Mollie

We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and within this framework (anonymous) data with third parties. All the above guarantees with regard to the protection of your personal data also apply to those parts of Mollie's services for which they engage third parties. Mollie will not store your data for longer than is permitted by law.

Reviews
WebwinkelKeur

We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur then you are required to provide a name and email address. WebwinkelKeur shares this information with us, so we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases WebwinkelKeur can contact you to give an explanation of your review. In case we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal information. WebwinkelKeur reserves the right to use third parties for the purpose of providing the service to third parties.
We have given WebwinkelKeur permission to do so. All the above guarantees with regard to the protection of your personal data are also applicable to those parts of the service for which WebwinkelKeur engages third parties.


Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and location with PostNL. PostNL will only use this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary for us to share your name, address and location with DHL. DHL will only use this data for the execution of the contract. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

GLS
If you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary for us to share your name, address and location data with GLS. GLS only uses this data for the execution of the contract. In the event that GLS engages subcontractors, GLS also makes your data available to these parties.

BPost
If you place an order with us, it is our job to have your package delivered to you. We use the services of BPost to carry out the deliveries. It is therefore necessary for us to share your name, address and location details with Bpost. Bpost will only use this data for the purpose of executing the contract. In the event that BPost engages subcontractors, BPost will also make your data available to these parties.

DPD
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD to carry out the deliveries. It is therefore necessary that we share your name, address and location with DPD. DPD only uses this information for the execution of the agreement. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

QLS Fullfillment (for NL, BE, DE customers)
When you place an order with us, it is our job to pack your parcel, prepare it for shipping, and load it. We use the services of QLS Fullfillment to carry out the processing of this part of the logistics process. It is therefore necessary that we share your name, address and place of residence, order details and contact details with QLS Fullfillment. QLS Fullfillment only uses this data for the execution of the agreement that we have concluded with QLS Fullfillment. In the event that QLS Fullfillment engages subcontractors or temporary agency workers, QLS Fullfillment also makes your data available to these parties. QLS Fullfillment has received permission from us to e-mail you on our behalf with Track and Trace data, and to keep you informed in case of delays. You can also call or e-mail QLS Fullfillment with the question where your package is. QLS Fullfillment has received permission from us to help you with this question.

CDiscount (for FR customers)
When you place an order with us, it is our job to pack your parcel, prepare it for shipping, and load it. We use the services of CDiscount to carry out the processing of this part of the logistics process. It is therefore necessary that we share your name, address and place of residence, order details and contact details with CDiscount. CDiscount only uses this information for the purpose of executing the agreement that we have concluded with CDiscount. In the event that CDiscount engages subcontractors or broadcasting rights, CDiscount will also make your data available to these parties. CDiscount has received permission from us to e-mail you on our behalf with Track and Trace details, and to keep you informed in case of delays. You can also call or email CDiscount to ask where your package is. CDiscount has received permission from us to help you with this question.


Invoicing and accounting
Invoice Steering

For our administration and accounting of our Bol.com Plaza customers, we use the services of Invoice Directors. We share your name, address and location and details regarding your order. This information is used to administer sales invoices. Your personal data will be sent and stored in a protected manner. Invoicing is obligated to confidentiality and will treat your data confidentially. Invoice Invoices does not use your personal data for purposes other than those described above.

E-Boekhouden
We use the services of eBookkeeping to keep our records and accounts for our entire company. We do not share your name, address and location details or details of your order with e-Bookkeeping. All our orders are merged and entered as a single entry in the general accounting system. Your personal data will not be stored here.

Exact online
We use the services of Exact Online to keep track of our administration and accounts for our entire company. At Exact Online, we do not share your name, address and location details or details relating to your order. All our orders are merged and placed as 1 booking in the general accounting system. Your personal data will not be stored here.

External sales channels
Bol.com

We sell (part of) our products through the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon.de & Amazon.fr

We sell (part of) our products through the Amazon platform. If you place an order through this platform, Amazon will share your order and personal information with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Real.de

We sell (part of) our products via the Real.de platform. If you place an order via this platform, Real.de will share your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Marktplaats.nl

We sell (part of) our products through the platform of Marktplaats.nl. If you place an order via this platform, Marktplaats.nl will share your order and personal data with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Beslist.nl

We sell (part of) our products through the platform of Beslist.nl. If you place an order via this platform, Beslist.nl will share your order and personal details with us. We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of the data processing 
General purpose of the processing of sending and required administration data

We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the order you give us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date, other than at your request, we will ask you for your explicit permission to do so. Your data will not be shared with third parties other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data
Facebook Pixel

KnufKnuffels uses the Facebook Custom Audience Tool to track your behavior on Facebook. Facebook links your e-mail address to a unique number, which is used to show you the most suitable advertisements. This enables us to provide you with an optimal service. Of course, we do not share any personal information with other parties. If you have made a purchase, it is possible that you will be thanked on Facebook for your purchase, or will receive targeted advertising for follow-up articles or other assortment of KnufKnuffels.

Google AdWords

Knuf Knuffels uses Google AdWords' remarketing service to advertise on external websites. Our website visitors will only see the right advertisements. All data collected will be used in accordance with Google's privacy policy. You can customize your personal preferences using the Google Ad preferences page. You can also unsubscribe completely from these advertisements, which are specially tailored to your interests.


Cooperation in tax and criminal investigations
Legal obligations in case of investigation
In such cases, Knuf Knuffels may be required by law to share your data in connection with tax or criminal investigations by the government. In such a case, we are obliged to share your data, but we will always cooperate fully with official government agencies.


Storage periods
Storage and Carriers
We store your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetful request. Pursuant to applicable administrative obligations, we must store invoices containing your (personal) data, so we will store this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your order. We do not store invoices and other data as paper, we work almost 100% digitally. With the exception of invoices sent or printed on paper by our supplier, packing slips and shipping labels.

Your rights
European legislation
Pursuant to applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. Below, we explain to you which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we only send statements and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests; in the event of a forgetful request, we administer anonymous data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Personal Data Authority at any time if you suspect that we are using your personal data in an incorrect manner outside of this Privacy Statement.

Right of inspection

You always have the right to view the data that we process (or have processed) and that relate to or are traceable to your person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all the data at the e-mail address we have known to us, with an overview of the processors that hold this data, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process (or have processed) and that relate to your person or can be traced back to you, modified. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the information has been updated to the e-mail address we have received.

Right to limit processing

You always have the right to limit the data that we process (or have processed) in relation to your person or that can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have known to us that the data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to have the data that we process (or have processed) and that relate to or are traceable to your person, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or have been processed by other processors or third parties on our behalf to the e-mail address we have known to us. In such a case, it is likely that we will no longer be able to continue providing the service, as the secure linking of data files can no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Knuf Knuffels. If you object, we will immediately cease the processing of your personal data pending the resolution of your objection. If your objection is well-founded, we will make available to you copies of data that we process (or have processed) and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.


Cookies
Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this information. We collect information about your surfing behaviour and share this information with Google. Google may interpret this information in conjunction with other datasets in order to track your movements on the Internet. Google will use this information for the purpose of providing, among other things, targeted advertisements (Adwords) and other harvesting services and products.

Third party cookies

In the event that third party software solutions make use of cookies, this is stated in this document.
privacy statement.


Changes to the privacy policy
Reservation for modification

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Company information
Company contact details

Knuf Knuffels BV
Slakkenveen 125
3205GB Spijkenisse
The Netherlands


Contact person for privacy matters
Justin van der Heijden

T (+31)(0)85 060-2910
E [email protected]